Questions, answered.
Everything merchants ask before and after installing — and a direct line if your answer isn't here.
Contact
For questions, bug reports or feature requests, email [email protected]
We typically respond within one business day.
Common topics
- Installation issues: make sure you're on a supported Shopify plan and accepted the required permissions.
- Widget not showing: enable the Theme App Extension under Online Store → Themes → Customize → App embeds.
- Google Calendar sync: reconnect via Settings → Google Calendar if sync stops working.
- Data deletion: email us your shop domain and we process the request.
Frequently asked questions
Will Skedify slow down my store?
No. The booking widget loads on demand and runs separately from your theme, so your storefront stays fast.
Do I need a developer or any code?
No code needed. You install from the Shopify App Store and set everything up in the dashboard — most merchants are live the same evening.
Will it match my store's design?
Yes. The widget auto-matches your theme color, or you can set your own color and corner style so it feels native to your brand.
Is there a contract? Can I cancel anytime?
No contracts. Every plan is month-to-month, billed through your Shopify invoice, and you can upgrade, downgrade or cancel whenever you like.
Is my data safe?
Your data stays within your Shopify ecosystem and billing runs through Shopify. This site uses only strictly necessary cookies.
Which languages does Skedify support?
The booking widget and dashboard are available in English, Dutch, German, French and Spanish, so you can sell across borders.
Does Skedify sync with Google or Outlook calendar?
Yes. Two-way calendar sync with Google Calendar (Starter and up) and Outlook Calendar keeps your team's personal calendar and Skedify in lockstep — appointments created in either show up in both.
Can I migrate from Calendly or Acuity?
Yes. Most merchants migrate in an evening — set up your services and staff, then point your booking link or hash trigger at Skedify. Past appointments don't transfer, but every new booking flows in immediately.
What's your support response time?
Email support replies within one business day. Pro and Business plans get priority routing — typical first response within a few hours during EU business hours.
What happens to my bookings if I cancel?
Your bookings stay accessible in read-only mode for 30 days so you can complete remaining appointments. After that customer data is permanently deleted per GDPR. Export tools let you download everything before the window closes.